Ordering and Payment    Cancellation Policy    Damaged Goods Policy    Warranties    Privacy    Complaints    Samples

The number one priority in any transaction is to keep the customer informed and satisfied.

We use a secure payment service, powered by PAYPAL. Customers have the option to pay via PAYPAL, of by credit or debit card. Not one customer has reported a case of card fraud as a result of PAYPAL or credit card purchases made at our store. We at MW Floors are confident about our transaction security and back every purchase with a security guarantee.

We provide some of the most competitive flooring prices in the UK.

Our products are 1st grade only, not rejects.


 

MW Floors aim to deliver within a 48hr period.  If we are unable to uphold our promise you will be notified immediately. Delivery is on next day of dispatch i.e. Wednesday to any U.K. mainland address. Orders need to be placed on the previous Friday before 12PM to obtain this dispatch slot. Normally we deliver to our customers ontime, but if for any reason we cannot you will be informed straight away. When you have placed your order we will confirm delivery date by email asap. We do not recommend that goods are left outside due to the unpredictable weather and all of our deliveries must be signed for. Over the holiday periods next day delivery may not be possible, please call us for further information. Flooring deliveries can be made on large or small trucks, most with tail lift. Deliveries are made to the 'kerb side'. Unfortunately due to insurance guidelines the driver cannot carry the goods into the customers premises, it is however the drivers responsibility to unload the goods off of their vehicle. Depending on the size of the order your delivery may be made via a courier e.g. Transit van or by a pallet service e.g. large truck. Please make sure that there is adequate help when the delivery is being made. It is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem please inform us at the time of order. The delivery slot is any time between 8am and 6pm.


All prices exclude VAT.


To purchase products select the relevant category, then pick your product from that category. Please take note of the pack size and enter the quantity of the product you require. Once delivered, we do not except unused goods for return.
Payment can be made by post. Online payment can be made by PAYPAL, Visa, MasterCard, Switch/UK Maestro, Delta and Solo, and is made through PAYPAL secure server. We reserve the right to refuse sale of mistakenly described or mistakenly priced products. This does not affect your statutory rights as a consumer.

Method of payment MasterCard, Visa, Debit cards and Cheques.

 

If for any reason you need to cancel your order, you'll need to contact us as soon as possible on 01493 657938 . If the product has been shipped already you will need to arrange for the return back to us at your cost. Orders not shipped do not carry a cancellation charge unless they where specially ordered. We do not accept return of part orders or waste, opened or un-opened.

Return policy MW Floors LTD will accept the return of whole orders (except special orders) within 3 days of receipt. You will need to return the goods to us in the same condition as when they arrived, via your chosen courier. On receiving the goods we will issue a credit note and refund the whole amount less a 30% restocking fee. This will be processed within 7 days of receiving the goods. In order to take advantage of this you MUST have a return authorization number; all returns without an authorization will be refused. MW Floors LTD do not except the return of any unused or over ordered goods opened or unopened for any reason. If you have not been satisfied with any dealings you have had with us then please contact us. We shall respond to all enquiries within 7 working days of their receipt, and will resolve any complaints within 14 working days.

 

Sometimes flooring sustains minor damage during delivery or contains a manufacturer's defect. If this occurs, contact us immediately on 01493 657938. If items need to be returned please keep the original packaging. All returns and repairs must be arranged through our Customer Service Department (we are unable to pay for returns which we have not authorised). At the time you receive your order you need to be aware that you MUST check the order for damages or missing items. If you do not check the materials yourself, please make sure that the person signing for the items inspects them for damage or missing items. If no damages are noted on the delivery note MW Floors LTD can not be held responsible for any damages or shortages that occur. If you accept a shipment and sign for no damages or shortages, later discovering that there indeed are damages or shortages hidden from view, you must contact us straight away.
 

Each range has a different warranty, and is stated on each product page. If this information is not shown then please call us for more information. This does not affect your statutory rights as a consumer. Your invoice acts as your warranty.
 

We have a strict confidentially policy. We will never pass your details on to a third party.

Product Images
Product images will vary in colour due to many factors such as monitor type, scan quality, etc. Images are not intended to duplicate exact visual appearance, but to serve merely as a guide or point of reference. If you require accurate visual inspection of a product for such things that cannot be conveyed accurately by an image, such as colour, feel, etc., we recommend you obtain a sample of the product to inspect prior to purchasing.
 

Customer service is very important to us, we will do everything in our power to make sure that all of our customers are completely satisfied. However if you do have a complaint, please forward it in writing to our address shown on our 'contact us' page.
 

Samples can be provided upon request. Please call 01493 657938